FAQ

01
How long does shipping take?

Weekday orders ship within 24 hours; standard delivery takes 3-5 days, expedited options take 1-2 days.

02
Are there shipping fees?

Free shipping on orders over $30; standard shipping for orders under $30 is $4.99.

03
Can I track my order?

Yes—you’ll get a tracking link via email once your order ships, which updates in real time.

04
Are your candies gluten-free?

Some are! Check the “Materials” section on each product page for gluten-free labels.

05
How do I return a product?

Contact our support team within 14 days of delivery; we’ll send a free return label.

06
Do you offer gift wrapping?

Yes—add the “Gift Wrapping” option at checkout for $3.99, plus a handwritten note if needed.

07
What if my candy arrives melted?

We’ll send a replacement or full refund—just email a photo of the damaged package.

08
Can I change or cancel my order?

Orders can be modified/canceled within 2 hours of placement; contact support ASAP.

09
Are there bulk order discounts?

Yes—10% off orders over 200 units, 15% off over 500 units. Contact bulk support for details.

10
Do you ship internationally?

Currently, we only ship to the U.S. and Canada; international shipping is coming soon.

11
How long is the candy’s shelf life?

Most candies have a 6-12 month shelf life—check the expiration date on the packaging.

12
What payment methods do you accept?

We accept credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay.